Customer Service Representatives, Definition of support staff
Customer service representatives are responsible for providing support to customers and clients. They may answer questions, resolve complaints, and process orders. They may also provide information about the organization’s products and services.
- Answering customer questions and resolving complaints
- Processing orders and handling returns
- Providing information about the organization’s products and services
- Building and maintaining relationships with customers
- Identifying and resolving customer issues
Customer service representatives play a key role in ensuring that customers are satisfied with the organization’s products and services.
Skills and Qualifications of Support Staff
Effective support staff are the backbone of any organization, providing invaluable assistance to various departments and ensuring smooth operations. To excel in these roles, individuals require a combination of essential skills and qualifications that encompass both soft and technical proficiencies.
