- Answering phones and emails
- Scheduling appointments
- Maintaining files and records
- Processing invoices and other financial documents
- Providing general administrative support to other staff members
Administrative support staff are often the first point of contact for customers and clients, so they play an important role in creating a positive impression of the organization.
Technical Support Staff
Technical support staff are responsible for providing technical assistance to users of computer systems and software. They may also be responsible for installing and maintaining hardware and software, and for troubleshooting and resolving technical problems.
- Troubleshooting computer hardware and software problems
- Installing and maintaining computer systems and networks
- Providing technical support to users via phone, email, or chat
- Developing and documenting technical procedures
- Keeping up-to-date on the latest technology trends
Technical support staff play a vital role in ensuring that the organization’s computer systems and software are running smoothly and efficiently.
